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Workshop “Specifics of working with vulnerable groups. Practical skills in conflict resolution and effective communication”

Event date: 18.08.2014 - 19.08.2014
In project Raising the competence of NGOs providing free legal aid to eligible groups of people

The workshop took place on 18 – 19 August 2014 in the premises of Citizens’ Watch. Mediators Larisa Karpenko and Olga Leontyeva were invited to run the training for NGOs working with vulnerable groups.

The session included:

  • Communication techniques
  • Meeting clients. Using conflict resolution methods during the consultation
  • Types of questions. Effective use of questions.
  • Aggression. Anger management.
  • Psychological types of people. Working with ‘difficult’ partners
  • Ways of overcoming resentment. Transferring accusatory language into a non-accusatory mode.

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